Help

Support

Last updated: 8 June 2026

Need a hand with Vinique? We’re here to help. Email us and we’ll get back to you, usually within two business days. Below you’ll also find quick answers to the questions we hear most.

Contact us

The fastest way to reach us is by email at support@vinique.eu. To help us solve your issue quickly, please include:

• A short description of what happened and what you expected.
• Your device and operating system (for example, iPhone 15 on iOS 18).
• The app version, shown at the bottom of the app’s settings screen.
• A screenshot, if the issue is something you can see.

Frequently asked questions

How do I scan a wine label?

Open the app, tap the scan button, and point your camera at the front label of the bottle. Make sure the label is well lit and in focus. The app uploads the photo, identifies the wine, and shows ratings and details. Scanning requires camera or photo-library access, which you grant through your device.

The app can’t recognize my wine. What can I do?

Try again with a clearer, well-lit photo of the front label, filling as much of the frame as possible. Some bottles — especially small producers or older vintages — may not be in our data yet. If a wine you expect keeps failing, email us the photo at support@vinique.eu and we’ll look into it.

How do I save a bottle or add tasting notes?

After identifying a wine, tap to save it to your collection. From the bottle’s page you can add tasting notes and organize bottles into your lists. Your collection and notes sync across your sessions and devices.

How do I delete my account?

You can delete your account and its associated data directly in the app from the settings screen. This removes your account data and saved content, including uploaded label photos. For details on what we keep and why, see our Privacy Policy.

I forgot my password or can’t sign in.

If you signed in with email, use the password-reset option on the sign-in screen. If you’re still stuck, email support@vinique.eu from the address on your account and we’ll help you regain access.

Privacy

For questions about how we handle your data, see our Privacy Policy or write to privacy@vinique.eu.